Online returns will be issued an online credit.
We do not offer money back returns. Once we receive your returned package a member from our return department team will inspect and issue you an online credit. Online credits are sent via email to the email used at checkout.
Please allow 5 Business days for our return department to process your return once it arrives back to us.
Your item must arrive back to us within 14 days from the day you receive your order. This policy begins on the initial delivery attempt. Please note we will not make exceptions for packages that arrive back late to us for excuses such as “being out of the country” or “being on vacation” which is the most common ones we hear.
TAGS MUST BE ATTACHED. WE WILL NOT HONOR YOUR RETURN WITHOUT A TAG.
Inside your package please enclose your information along with your order number & email used at checkout. If we do not receive this information inside your package, we will not be able to locate the order to issue a credit.
Customer pays for shipping both ways if an item has to be returned.
SEND RETURNS TO:
Emporium Pilarte LLC
Address: 32 E 12 ST #5A Bayonne, NJ 07002
Once the returned package arrives to us a member of our return department will inspect and issue an online credit within 5 business days.
If you have any questions please email us at: